FAQs

Are your prints and posters framed? I see that gray border thing -- is that a frame or a matte?
No, it is not. Most prints are printed on white or light colored paper stock and the edges are difficult to see on the light background color of the page. So, we surround them with a gray border so you can clearly see the edges and margins. We hope to offer framing in the near future.

What if I want to return my print for a different one?
Once a print is shipped it can only be returned due to damage in shipping. That's because the slightest crease, smudge, fingerprint, fold, tear, scratch or dent in the paper cannot be repaired and makes the art unsuitable for restocking. Each item is carefully passed through our quality control process before shipping. Choose carefully. We provide full color representations of our products, but monitor colors do vary. If you have concerns about colors, you should view your selections in different monitors for comparisons before you purchase.

If your product was damaged in shipping, we offer a convenient PHOTO RETURN option. Just take a digital photo of the damaged area of the print and the damaged container in which it was shipped and paste them into an email to service@artbeautiful.com. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Once your damages are assessed, we will contact you for a replacement with the same product.Your request will be processed within 10 days and you will receive an email letting you know your replacement is under production. No substitutions are permitted for damaged items. If the shipper determines the damages were caused by them, you will receive a credit for your original shipping, your return shipping.

Can I get a discount for buying over a certain amount?
Yes, you can. We are in the process of setting up our discount program for volume and trade purchases. It should be available soon. If you have a large quantity planned for purchase or you are a trade professional, please email us with the details or call 214-773-4494 and we will contact you with further information.

Do you make money on shipping?
No, actually it's quite the opposite. Shipping costs are major concern for both customers and online store owners. We, like you, are at the mercy (if any) of the shipping and postal services. And we, like most online merchants, often charge less than our cost for shipping, because we know that these costs are a major concern to you, as well. The very last thing we want is for a customer to feel they have over-paid in any way. Our desire is for you to feel just the opposite --- that you have received an good value for your purchase experience and the art you selected. Our publisher also charges a flat $6.50 for processing all orders. We include that charge in your total shipping cost.

Another factor is the container that protects your artword from damage in shipping. You might be amazed at how packages can be damaged in shipping. So, we take great care in packing your product safely. Most often, the shipping container out-weighs the product inside! That's why, for example, you can usually ship 3 prints for the same shipping cost as for one.

Note: the more you order, the lower the shipping-related costs per order. For example, it usually costs the same to ship three prints in one container as it does to ship one!

Where does you inventory come from?
As a new online resource for consumers and professionals, we select state-of-the-art art from the highest quality sources. Our current inventory is exclusively from Editions Limited, a 25+ year US publisher and wholesale provider of fine art posters, prints, custom giclées and custom artwork. Located in California, Editions Limited is the premiere publisher of such works and ships directly to our customers.

If you are a design professional, we can arrange special pricing for you with Editions Limited. You may visit their web site at www.EditionsLimited.com

What if I want to crop or trim my poster? Will I be in violation of any rights?
Your art print is yours. You may trim it, crop it, matte it, mount it, or combine it with other images --- your imagination rules. Only this: you may not reproduce any item. If you need a larger image for some special reason, we may be able to help. Please contact us at Service@ArtBeautiful.com with your questions.

What is a Giclée?
A Giclée is a archival quality inkjet print of a work of art created on a computer using special software and tools. The word "Giclée" is a French word meaning "to spray ink". Giclée has become a popular type of art among decorators, consumers and collectors.

Your site seems slow today, Is there a problem?
We apologize for any inconvenience you may experience while visiting our online store. Occassionally, you may experience delays in moving from page to page due to heavier traffic. During certain peak periods, the number of visitors can cause these delays. Usually, first thing in the morning, the lunch period and late afternoon will be the slowest. Best times are in the evening, weekends and very early morning. Hope that helps. Please contact us, if you feel there is an exceptional problem. We will constantly be improving our store and we thank you for your patience.

Is my private information secure on your site?
Yes! We have provided a secure shopping experience for you. Our trusted site is registered with GeoTrust (http://www.geotrust.com), one of the leading online security certification services. Your browser should show an image of a lock somewhere at the bottom of the window as you are shopping and paying for your order. This lock, plus the "https://artbeautiful.com/etc---" in your address bar at the top of your browser window tell you your information is private.